Important Shipping & Return Information


Shipping

Important Reminders:

  • If you ordered multiple different items, they might arrive in separate packages with different tracking # each!
  • There is a 2-3 business days processing time for new orders.
  • Average shipping time will be longer for holiday seasons.

Expected Delivery Times:

We ship to 200+ countries worldwide for FREE to bring you our most beautiful and exclusive dog jewelry. It is not easy logistics, and therefore our shipping time is longer than normal, so please order with patience! Below is the expected average delivery time for each region:

  • USA - FREE International Express Packet (7 to 15 business days).
  • Canada, Australia, New Zealand - 2 to 4 weeks.
  • Europe, Asia & Oceanic Islands- 2 to 4 weeks.
  • Latin America & Africa  - 3 to 6 weeks.

Countries with optional International Express Packet shipping (7 to 15 business days):

Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Hungary
Ireland
Italy
Luxembourg
Malaysia
Mexico (slightly slower)
Netherlands
New Zealand
Norway
Poland
Portugal
Russia
Saudi Arabia
Singapore
South Korea
Sweden
Switzerland
Turkey
United Kingdom
Ukraine

We try our absolute best to guarantee the delivery of your orders. Do not hesitate to contact us if you have any questions regarding your order, we are extremely responsive and we will track them down and update you!

Returns & Refunds

You may return items for a full refund within 30 days of the original shipping date. Returns are for USA only. Items may only be returned if they are defective when arrived.

  • You cannot cancel an order or receive a refund 2 days after the order is placed.
  • Any product can be returned!
  • You will be responsible for the return shipping cost.

In order to make sure you are completely safe with your purchase with us, we have a refund guarantee of 90 days. This means that if you do not receive your order in 90 days from the shipping date, we will fully refund you with no questions asked.

Return Process

Please contact us with the following format for a return:

  1. Full Name
  2. Email
  3. Order #
  4. Reason for return
  5. Other comments & feedback

If you have questions regarding the return process, please feel free to email us info@lushpuppy.co

Return Shipping

To return your product, you should mail your product to:

14373 Manchester Rd
Unit 941
Manchester, Missouri 63011 
USA

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a tracking # shipping service or purchasing shipping insurance.